Patient Access Specialist - Part-time

Patient Access Specialist - Part-time at Ensemble Health Partners

Location:

Charleston, SC

Compensation: $17.00 - $18.15 per hour. Onsite only.

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $17.00 - $18.15 based on experience
• This position is an onsite role, and candidates must be able to work on-site

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide excellent customer service with appropriate compassion.
• Hold accountability for point-of-service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits and provide statistical data to leadership.
• Pre-register patient accounts prior to visits, including inbound/outbound calling for demographic, insurance, and other patient information and collecting collections and past-due balances with payment plan options.
• Explain general consent for treatment forms, obtain signatures, provide patient education documents such as Medicare, Tricare, Observation Forms, MOON form, Consent forms, and other future service forms.
• Review eligibility responses in insurance verification system, select applicable insurance plan code, enter benefit data to support POS and billing processes for a clean claim rate.
• Accurately screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment and distribute ABN and other designated documents.

• 1+ years of customer service experience

• High School Diploma/GED Required

• CRCR Required within 9 months of hire (Company Paid)

• Five-time winner of “Best in KLAS” ,
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020,
• Energage Top Workplaces USA
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified

• Associate Benefits – comprehensive benefits package for physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Culture – place where associates can do their best work and be their best selves; rooted in collaboration, growth, and innovation.
• Growth – investment in professional development; earn a professional certification relevant to your field and obtain tuition reimbursement.
• Recognition – quarterly and annual incentive programs for…