Patient Access Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $16.50 - $17.65/hr based on experience

*** This position is an onsite role, and candidates must be able to work on-site at Adena Regional Medical Center, Chillicothe, OH ***

• Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adheres to policies and provides excellent customer service in these interactions with the appropriate level of compassion.
• Patient Access staff will be held accountable for point of service goals as assigned.
• Utilizes quality auditing and reporting systems to ensure accounts are corrected, conducts audits, and provides statistical data to Patient Access leadership.
• Pre-registers patient accounts prior to patient visits, including inbound and outbound calling to obtain demographic, insurance, and other patient information and collect point of service collections and past due balances, including payment plan options.
• Explains and obtains necessary signatures on consent forms, distributes patient education documents, and administers all required forms for future services.
• Reviews eligibility responses in insurance verification system, selects applicable insurance plan code, enters benefit data to support POS collections and billing processes for a clean claim rate.
• Accurately screens medical necessity using the Advanced Beneficiary Notice (ABN) software, informs Medicare patients of possible non-payment, and distributes ABN and other designated forms and pamphlets.

• 1+ years of customer service experience

• High School Diploma/GED Required

• CRCR Required within 6 months of hire (Company Paid)

Five-time winner of “Best in KLAS” ,
Black Book Research's Top Revenue Cycle Management Outsourcing Solution
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020,
Energage Top Workplaces USA
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified

• Associate Benefits – Comprehensive benefits package supporting physical, emotional, financial health, including healthcare, time off, retirement, and well-being programs.
• Culture – Place where associates can do their best work and be their best selves, rooted in collaboration,…