Remote Care Management - CMA

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The Remote Care Coordinator will perform telephonic encounters with patients of our practice partners each month. This is a 1099 Contractor position and the Contractor will be responsible for their own taxes.

Esrun Health is seeking Medical Assistants to work part‑time from their home office as independent contractors while complying with HIPAA privacy laws. You will set your own hours and will not be held to a daily work‑hour schedule. Part‑time team members will typically need to dedicate an average of 20-30 hours per week to care for their assigned patients initially, increasing as patient assignment increases.

This model provides flexibility in choosing days and hours.

The Care Coordinator will be assigned a patient panel based on skill and efficiency level and is expected to carry a patient panel of a minimum of 100 patients per calendar month within the first three months of assignment. Care Coordinators will be expected to complete due diligence measures on 100% of assigned patients and billable encounters on 90% of the patients they are assigned each month unless patients are unable to participate due to current health conditions.

Productivity‑based pay structure
:

• $8.00 per completed patient encounter up to 99 encounters/month.
• $8.50 for 100-149 encounters/month.
• $9.00 for 150-199 encounters/month.
• $10.00 for 200-249 encounters/month.
• $11.00 for >250 encounters/month.

Payment tier increases require 3 months consistency to achieve.

There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only applied if hired into a bilingual position.

• Chart review: 8 min
• Outreach attempts: 6 min
• Actual call: 11 min
• Care coordination: 9 min
• Total time spent: 44 min = 2 encounters

As a productivity‑based position – there is no compensation outside of the billable encounters described in the compensation structure other than goal bonuses, referral bonuses, and employee engagement activities resulting in monetary prizes.

There is no pay for onboarding. Onboarding is self‑led and can be completed in as little as 3 days (3-6hrs total time) – but can, depending on individual schedule, take up to 14 days.

• The role of the Care Coordinator is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develop a positive interaction with patients on behalf of our practices.
• Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., bi‑monthly staff meetings, monthly one‑on‑ones, etc.). These “mandatory” meetings will be important to define the current scope of work.

• Certified Medical Assistants
• A minimum of 2 years of clinical experience – preferably in pain management.
• Hands‑on experience with Electronic Medical Records and an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), while being in a HIPAA‑compliant area at home to conduct Care Management duties.
• Ability to exercise initiative, judgment, organization, time‑management, problem‑solving, and decision‑making skills.
• Skilled in using various computer programs (If you don’t love computers, you won’t love this position!)
• High speed internet and desktop or laptop computer (Windows or Mac) – No Chromebooks or iPads or tablets.
• Excellent verbal, written and listening skills are a must.

• Quickly recognize condition‑related warning signs.
• Organized, thorough documentation skills.
• Self‑directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.
• Ability to troubleshoot minor technological issues related to remote working environment.

• Contract position with…