Medical Billing Customer Support 1st SHIFT REMOTE

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at

Customer Support Specialist — CPAP Centralized Care Team (REMOTE)
Support Patients. Simplify Care. Work from Home.

Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment.

As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services.

• Serve as the first line of support for patients, referral sources, and internal teams.
• Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation.
• Verify insurance eligibility and obtain authorization for services and equipment.
• Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.
• Educate patients on products and services, including CPAP therapy.
• Maintain compliance with Medicare, Medicaid, and private insurance regulations.
• Coordinate order fulfillment with field locations and ensure timely service delivery.
• Perform quality assurance checks to meet documentation and medical necessity standards.
• Work extensively within proprietary systems (eIntake, IMBS) to manage patient records.

• Pay:
  Starting at $15.25/hour + Quarterly Bonus Opportunities
• Schedule:
  
  Monday — Friday, 8:00 AM — 5:00 PM CST
• Location:
  
  100% Remote — Work from home starting day one

• Experience in healthcare administration, patient intake, or insurance verification
• Strong communication and customer service skills
• Attention to detail and ability to manage multiple tasks
• Familiarity with medical terminology and durable medical equipment (preferred)
• Ability to work independently in a remote environment

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

• High school diploma or GED equivalent required
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Effectively communicate in English; both oral and written
* Helpful, knowledgeable and polite while maintaining a positive attitude

Interpret a variety of communications in English (verbal, non-verbal, written, listening and visual)
* Knowledge of medical billing practices and of billing reimbursement

• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Sense of urgency and responsiveness to physicians, location employees and patients
• Work independently and as part of a team

• Lifting of 10lbs.
• Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
• Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

• Email transmission and…