Remote Safety Observer-DUHS Patient Attendant Safety Aide Float Pool-Day Shift or Night Shift

At Duke Health, we’re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health’s four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Perform work under the supervision of a registered nurse, or virtual registered nurse, the remote safety observer will virtually maintain constant direct observation and visualization of the identified patient(s).

• Constant and direct observation of the patient virtually using approved telehealth technology.
• Virtually monitoring changes in the patient’s physical, emotional, and mental condition.
• Communicate the status of the patient, including any changes, to bedside nursing team and virtual nursing team.
• Observing and reporting patients’ behavioral changes.
• Document observation in electronic health record.
• Escalate unsafe events via alarm or redirections.
• Monitoring of patients in seclusion and/or restraint.
• Collaboration with bedside staff and virtual nursing staff on patient’s safety plan of care.
• Participate in review of activities and processes for work area; assist in implementing changes to effect continual improvement in services provided; comply with regulatory and legal requirements.
• Perform other related duties incidental to the work described herein.
• Find and order RSO carts if needed.
• Make assignments to each work station every shift.
• Take handoff from bedside nursing staff on what to observe and share with assigned RSO for viewing.
• Help bedside team with setting up carts, troubleshooting audio/video issues, and discontinuing carts.

Education:

Work requires completion of a high school diploma or equivalent.

Degrees, Licensure, and/or Certification:
Listing on the Nurse Aid Registry of North Carolina preferred. If a hire does not meet this requirement, they must start the process to complete one of the requirements within 1 year of employment and complete within 2 years. BLS certification must be maintained/completed by the end of new hire orientation, which typically takes place during the first week of employment.

CPI certification strongly preferred.

• Technology skills
• Understands basic first aid and CPR, and is capable of administering them if need be.
• Demonstrates a personal interest in the health and well-being of others.
• Is willing to place the needs of others first.
• Has the ability to work with minimal supervision.
• Is able to maintain patient confidentiality.
• Possesses good time management skills.
• Has good physical strength and stamina.
• Knowledge of special procedures that are applicable to work performed.
• Knowledge of procedures and techniques involved in administering routine treatments to patients.
• Knowledge of sanitation, personal hygiene, infection control, and basic health and safety precautions applicable to work in a health care environment.
• Knowledge of behavioral principles and individual responses to stressors.
• Ability to establish and maintain effective working relationships with patients and hospital staff.
• Ability to work with, express sensitivity and understanding, and secure the cooperation of patients, including maintaining sympathetic attitude towards patients.
• Ability to keep calm in stressful situations.
• Ability to maintain routine records and prepare reports.
• Ability to recognize patients in emergency states and seek appropriate assistance.
• Ability to maintain confidentiality and other patient rights.
• Ability to understand, follow and communicate/relate oral and written instructions and pertinent information accurately.
• Ability to…