Patient Service Representative II- Remote- Local Massachusetts Residents

Patient Service Representative II - Remote - Local Massachusetts Residents Only

Apply for the Patient Service Representative II role at Atrius Health
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As a Level II Patient Service Representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives. Handles the more complex issues arising through incoming calls. This position is full time and offers a fully remote opportunity after training is complete and you can choose a schedule that works best for you!

Candidates must live in Massachusetts and located near Norwood for onsite trainings. Under direct supervision, plays an expanded and advanced level role in the creation of superior access for patients. Duties include but are not limited to handling incoming patient inquiries and assisting patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, the Patient Service Representative plays an integral role in the support of our patients.

Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access.

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required

• A minimum of three years in a clinical or customer service setting preferred.
• Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent).
• Strong problem solving and complex patient management skills preferred.

• Able to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
• Working knowledge of patient related documents preferred.

The hourly range for this role is $21.78 to $31.11 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as, a comprehensive benefits package, incentive, and recognition programs.

No matter where or when you begin a career with Atrius Health, you’ll find a far‑reaching choice of benefits and incentives.

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Internal Medicine

Norwood MA

TBD

Practice Support Staff

Individual Contributor

Regular Full Time - 40 Hrs (Full Time Benefit Eligible)

Entry level

Full-time

Health Care Provider

Hospitals and Health Care