Program Supervisor; Evening shift

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4 weeks ago Be among the first 25 applicants

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official and/or email address regarding next steps in our interview process.

Please note:

Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an  or  email address, or through our scheduling platform, Calendly. We will never request your bank account information at any stage of the hiring process. We will never send a check (electronic or physical) to purchase home office equipment.

When you join the team as a Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records.

You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.

• Daily program operational management
  • Ensures contracted Service Level Agreement adherence
  • Responsible for the implementation and ongoing management of client specific business rules
  • Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals
• Team hiring, development and training
  • Ensures daily program staffing levels are consistent with daily program needs
  • Ensure that direct reports receive the training needed to be proficient in their roles
  • Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs
  • Provides consistent, timely coaching and development for direct reports for a functional area
• Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices

• Exceptional leadership skills with the ability to engage and motivate the team for ongoing program results
• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Accountability for results and team performance
• Ability to plan and prioritize tasks and strong attention to detail
• Ability to manage disruptive impulses and handle potentially stressful situations
• Proficient emotional intelligence (ability to recognize emotions and their effects)
• Ability to handle personal health information with confidentiality
• Commitment to honesty and integrity
• Professionalism and a strong sense of proper business and customer service etiquette
• Clear verbal and written communication skills
• Proficient computer skills
• Adaptability to change
• Personal initiative and commitment to team and organizational goals
• Ability to work effectively within a team
• A positive attitude

• 2+ years of experience in the healthcare industry
• Bachelor’s degree or higher strongly preferred
• Previous personnel/team management experience
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• This specific role would be for the later shift, around 2 pm - 11 pm, Monday-Friday
• We are located in Jeffersonville, IN. You must be willing to work in this area;
  Pharma Cord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per…