Intensive Case Management Caseworker

Join the International Rescue Committee (IRC) as an Intensive Case Management Caseworker. IRC is one of the world’s largest international humanitarian non‑governmental organizations, working in more than 40 countries to restore safety, dignity and hope to millions of people affected by conflict and disaster.

The Intensive Case Management (ICM) Caseworker addresses barriers to safety and wellness for especially vulnerable refugees, asylees and other ORR‑eligible populations. The ICM caseworker provides strengths‑based, client‑centered case management to a broad range of clients, developing service plans and connecting clients to financial, medical, social, vocational and other services in accordance with eligibility and program requirements.

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes and confidentiality with each potential client.
• Develop individualized, SMART Self‑sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress toward goals and work with the client to identify new needs and actions needed.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up‑to‑date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

• Education: Bachelor’s degree in social work, public health or related field of study preferred.
• Work Experience: Minimum of 1‑2 years of case management experience with similar populations and/or client needs required.
• Demonstrated Skills &
  
  Competencies:
  
  
  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated success working and communicating effectively in a multicultural environment.
  • Self‑starter with excellent problem‑solving skills combined with the proven ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem‑solving purposes.
  • Valid driver’s license and access to a personal, insured vehicle.

• A combination of standard office environment, remote work and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Pay Range: $23 – $26. Posted pay ranges apply to U.S.

-based candidates; ranges are based on various factors including the labor market, job type, internal equity and budget.

All IRC workers must adhere to the core values and principles outlined in the IRC Way – Standards for Professional Conduct. IRC is committed to preventing harm, fostering a safe environment and taking corrective action when harm occurs.

US Benefits: 10 sick days, 10 U.S. holidays, 20‑25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, vision starting at $5 per month, FSA for healthcare and commuter costs, 403b retirement savings plan with immediately vested matching, disability and life insurance, and an Employee Assistance Program available to staff and families.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.