Credit Specialist; Patient Account Representative

Department Overview

This is a work from home position that reviews and resolves credit balances on customer accounts to ensure accurate account balances, including government, commercial, self-pay, and third-party liability accounts. This requires the ability to work in multiple credit work queues within the Epic system.

• Review credit balances on customer accounts to ensure accurate account balances, including government, commercial, self-pay, and third-party liability accounts. This requires the ability to work in multiple credit work queues within the Epic system.
• Working on projects assigned by the supervisor/lead/float as different credit issues arise.
• Communicate professionally with customers, and third-party contacts to ensure timely and accurate resolutions of account transactions. May include review of third-party claims (i.e., MVA, settlements, worker compensation claims).
• Review and understand explanation of benefit (EOB) documentation to perform account resolution.
• Prioritize assigned accounts to maximize aged AR resolution.
• Rending payer issues that create credit balances.
• Other duties as assigned.

• Two years of recent (within the last 5 years) experience with billing and collections in a health care environment;
  OR
• Four years of general collection, billing or customer service experience, including knowledge of HIPAA regulations, procedural and diagnosis codes;
  OR
• Equivalent combination of education and experience.
• Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire.
  OR HFMA course CRCR – Certified Revenue Cycle Representative.
• Accurate data entry skills.
• Ability to work with deadlines while remaining flexible and organized.
• Able to use reason and logic to independently solve problems and to multi-task.
• Excellent communications and listening skills.

• Experience with the Epic billing system.
• Experience in AR with emphasis in credits.

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and major businesses.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply.

To request reasonable accommodation contact the Affi­mative Action and Equal Opportunity Department at  or aaeo.