Credit Balance Analyst- Remote

Position Summary

Post all payments to the practice management system. Process End of Day. Perform duties, processes and functions assigned by management. Work is conducted remotely, outside of a traditional office environment. Must be able to perform work at a dedicated workspace with limited interruption or distraction, and high speed internet capability with 25 Mbps download speed / 10 Mbps upload speed.

• Review credit balance reports for potential refunds to insurance companies and/or patients.
• Transfer patient over payment to existing patient balance if appropriate.
• Research insurance company requests for refunds, either dispute or submit as appropriate. Process refund requests for charges with missing documentation.
• Monitor unresolved accounts and submit all refund requests for approval.
• Work patient credit balances and manage insurance refund report and overpaid claims work list in Athena in a timely manner.
• Report to the office location, as needed.
• Perform other responsibilities associated with this position as deemed appropriate to ensure the success of the Business Office.

• Self-motivated, with the ability to work independently, with minimal supervision.
• Knowledge of insurance terminology, CCI / bundling issues, CPT, ICD-10, HCPC and contractual agreements.
• Familiarity with Medicare, Medicaid, HMO and commercial guidelines.
• Ability to maintain confidentiality of patient and personnel information.
• Detail-oriented paying close attention to accuracy.
• Strong interpersonal skills.
• Ability to be comfortable in learning and using digital tools.
• Strong PC skills required to include all Microsoft applications, practice management systems and electronic health records.
• Good problem solving skills required in order to maximize effectiveness and efficiency of job duties.

Requires sitting for long periods of time. Requires eye‑hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, scanner, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Requires the ability to work under stressful conditions and/or irregular hours to meet deadlines.

Must have a high school diploma or equivalent education and at least one year of prior work experience in a medical business office.

Monday‑Friday

Orthopaedic Solutions Management is a drug‑free workplace. We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.