Director, Product Management - CenterWell Pharmacy Digital

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The Director, Product Management for Center Well Pharmacy Digital leads the strategic vision, development, and delivery of Center Well Pharmacy’s website and mobile app experiences. This role is responsible for defining product strategy, driving innovation, and ensuring seamless, user‑centric digital solutions that support our patients’ pharmacy needs and drive business objectives, including accelerating growth in payor agnostic markets. Additionally, the Director will lead a team of Product Owners (POs) and Product Managers (PMs), support their professional growth and development, and actively assist them in identifying and resolving risks and blockers that may impact product delivery and team performance.

This role reports to the AVP of Center Well Digital and collaborates closely with supporting Center Well Pharmacy product teams, operational and service teams, and the executive leadership team. The Director is expected to be a strategic leader and a hands‑on problem solver, driving member engagement, satisfaction, and payor agnostic digital growth through innovation and alignment with enterprise business strategies.

• Develop and articulate a clear product vision and strategy for Center Well Pharmacy’s digital channels, aligning with organizational goals, patient needs, and business growth priorities.
• Ensure product development efforts are tightly aligned with business growth strategy and key outcomes, supporting both membership growth and expansion in payor agnostic opportunities.
• Drive digital growth in payor agnostic areas by identifying, prioritizing, and executing capabilities that expand Center Well Pharmacy’s reach beyond Humana membership.
• Lead cross‑functional working partnership—including engineering, UX/UI, marketing, and operations—to deliver high‑quality digital products on time and within budget.
• Lead and mentor a team of Product Owners and Product Managers, supporting their ongoing growth, skill development, and career progression.
• Work closely with team members to proactively address risks, remove blockers, and foster a collaborative environment focused on delivering key business outcomes.
• Own the digital product roadmap; prioritize initiatives using data‑driven insights, customer feedback, market trends, and strategic business outcomes.
• Establish and monitor key performance indicators (KPIs) to measure product effectiveness, member satisfaction, script growth, and overall business impact.
• Partner with stakeholders across Pharmacy Operations, Engineering, Compliance, and Customer Service to ensure solutions meet regulatory standards and operational requirements.
• Oversee the product lifecycle: ideation, discovery, refinement, development, launch, and optimization.
• Champion a culture of continuous improvement, leveraging agile methodologies and best practices in product management.
• Represent Center Well Pharmacy’s digital product vision with senior leadership and external partners.
• Stay informed on the latest in healthcare, pharmacy, and digital trends to inform product strategy and vision.

Use your skills to make an impact

• Bachelor’s degree in Communication, Business, Pharmacy, or related field.
• A minimum of eight years of experience in product management, with at least 3 years leading digital products in healthcare, pharmacy, or a related field.
• Proven experience managing web and mobile product portfolios, ideally in a regulated environment.
• Demonstrated ability to lead and develop high‑performing teams.
• Strong analytical, strategic thinking, and communication skills.
• Familiarity with regulatory requirements for pharmacy and healthcare digital platforms.
• Experience working with agile development teams and tools.

• Experience leading digital products in Centerwell pharmacy

• Remote role

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is…