Patient Access Specialist - PRN

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between - based on experience

This position is an onsite role; candidates must be able to work on‑site at Mercy – Dayton Springfield Emergency Center in Fairborn, OH.

• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and utilize overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable.
• Adhere to policies and provide excellent customer service with appropriate compassion.
• Accountable for point of service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected, conduct audits of accounts, and assure all forms are completed accurately and timely to meet audit standards. Provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calling to obtain demographic, insurance, and other patient information, including financial liabilities; collect point of service collections and past‑due balances with payment plan options.
• Explain general consent for treatment forms to patients/guarantors/legal guardians, obtain necessary signatures and witness names, and distribute patient education documents.
• Review eligibility responses in insurance verification system and select applicable insurance plan code; enter benefit data into system to support POS and billing processes for a clean claim rate.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non‑payment; distribute ABN and other designated forms and pamphlets.

• 1+ years of customer service experience

• High School Diploma / GED Required

• CRCR Required within 9 months of hire (Company Paid)

• Customer Obsession:
  Consistently provide exceptional experiences for clients, patients, and colleagues.
• Embracing New Ideas:
  Continuously innovate using emerging technology and foster a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Five-time winner of “Best in KLAS” 2020‑2022, 2024‑2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021‑2024
• 22 HFMA MAP Awards for High Performance in Revenue Cycle 2019‑2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate HBI Revenue Cycle Awards 2020, 2022‑2023
• Energage Top Workplaces USA 2022‑2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023‑2024
• Innovation, Work‑Life Flexibility, Leadership

• Associate Benefits – comprehensive package supporting physical, emotional, and financial health.
• Culture – collaborative, growth‑oriented environment.
• Growth – professional development with certification and tuition reimbursement.
• Recognition – quarterly and annual incentive programs.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or…