Peer Support Specialist - Fully Remote in Alamogordo, Mexico

Peer Support Specialist - Fully Remote in Alamogordo, New Mexico

Benefits:
Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company‑matched student loan repayment. Educational and licensing requirements: high school diploma or GED;
Certified Peer Support Worker, Family Peer, Wraparound, or equivalent. Accepted certifications: CFPSW, CPSW, and CWF or equivalent. Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations.

• Work from home maintaining HIPAA compliance and focus, requiring a distraction‑free private office space.
• Speak with callers over the phone, connecting with people.
• Build rapport and client engagement.
• Provide available resources or information needed.
• Remaining calm and professional while multi‑tasking while supporting callers.

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role includes working holidays and weekends as people are in need of peer support 365 days a year.

The primary work schedule for peer support is 3:30 PM to 11:30 PM Mountain Time (MT).

Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL), connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are looking for someone who will listen. You will act as someone who has walked a similar path, offering hope as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer‑to‑Peer Warmline.

Our Peer Support Specialists work closely with one another, as the Warmline is a unique, structured environment. You will take part in ongoing meetings, training, and team‑building activities. You will handle confidential information professionally, and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, we are interested in getting to know you!

Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.

Entry level

Part‑time

Health Care Provider

Hospitals and Health Care