Director of Patient Services, Oncology

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Pharma Cord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. We are committed to compassionately providing patients with support services during their journey on therapy. We deliver our services through a talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world‑class proprietary technology systems developed by our team of engineers, system architects, coding professionals, and data scientists.

We are a purpose‑driven organization on a rapid growth journey.

Director of Patient Services, Oncology

In this position, you will be responsible for the execution of innovative products/programs that demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team, etc.). You will lead teams of up to 170+ members and serve pharmaceutical/biotech clients by developing and delivering innovative patient services.

• Develop market access and commercialization strategies using market research of the payer/provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.
• Work with internal Pharma Cord team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each.
• Lead research around the product(s), competitors, and current offerings.
• Analyze product needs and client goals to develop a proposed solution for addressing needs with consideration of risks, opportunities, and regulatory compliance.
• Prepare presentations, proposals, or RFP responses in support of proposed solutions.
• Actively participate in meetings with prospective clients.
• Collaborate with Operations, Pharmacy, and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs).
• Implement new clients and services, ensuring alignment with Pharma Cord’s transition guarantee.
• Monitor client portfolio for assurance of ongoing value and identify opportunities to enhance solutions.
• Evaluate operational processes for efficiencies and recommend continual technology and people enhancements.
• Maintain an onsite presence to serve clients and associated teams as needed.
• Train and develop internal staff and serve as a mentor to immediate team and other associates.
• Manage client portfolios with teams of 150–175 FTEs, including multiple levels of management.

• Direct oversight of service solutions with measurable results.
• Passion for complex product solutions with multi‑faceted competitive industry landscape.
• Effective collaboration and customer influence.
• Strategic thinking based on competition, market dynamics, and emerging technologies.
• Innovative thinking and confidence in recommending solutions.
• Excellent written and oral communication skills.
• Excellent organization, management, and execution capabilities.
• Proactive monitoring and adjustment of activities to meet goals.
• Independent judgment and professional maturity.
• Consensus building across cross‑functional…