Referrals and Admissions Coordinator

Referrals and Admissions Coordinator – Crossnore Communities for Children

Location/

Schedule:

Hybrid role with remote work and regular on-site requirements at the Crossnore, NC campus. Must live within one hour driving distance of Crossnore, NC campus. Typical work hours 8:30 am–5:00 pm with flexibility for after hours and weekend scheduling. Participation in on-call rotation for referrals line.

Crossnore Communities for Children is seeking a Referrals and Admissions Coordinator to join our centralized referrals and admissions team. This role is responsible for timely intake, screening, and coordination of admissions. You will serve as a critical first point of connection, helping children and families access the right care quickly and compassionately by guiding them through the referrals and admissions process.

• Base pay: $43,500.00 / yr – $50,000.00 / yr
• Compensation based on experience and qualifications. Candidates who meet only the minimum requirements can expect to start at the beginning of the range, while those with additional relevant experience and/or advanced skills may be considered for higher starting pay within the range.

• Defined Contribution Benefits Plan including:
• Health/Dental/Vision Insurance – $0 copay for mental health visits
• Life, Short-Term Disability, and Long-Term Disability plans
• Critical Illness and Accident coverage options
• Flexible Spending Plan
• 401(k) with employer match (up to 6%)
• Paid Parental Leave – based on tenure
• Ongoing training
• 20 days PTO, 11 paid holidays

• Qualified Professional qualification strongly preferred, which are:
• Master's degree in a human services or related field from an accredited college or university and a minimum of one year supervised clinical experience working with children and families; or
• Bachelor's degree in a human services field and two years’ experience with the current population; or
• Bachelor's degree in a non-human services field and four years’ experience with the current population
• Minimum of two years of professionally supervised experience working with children and families.
• An equivalent combination of education and experience may be considered.

• Knowledge of child welfare and mental health systems
• Experience with referrals, intake, or admissions processes
• Strong customer service and communication skills
• Ability to triage needs and exercise sound judgment
• Ability to work effectively in crisis situations
• Attention to detail and strong organizational skills
• Ability to manage multiple tasks and meet deadlines
• Proficiency with Microsoft Office and Google Workspace
• Experience with Electronic Health Records (EHR) preferred
• Ability to work with diverse populations and multidisciplinary teams

• Receive, screen, and triage referrals by phone and email
• Collect and review required clinical, legal, and funding documentation
• Communicate placement decisions and next steps to families and referral sources
• Coordinate admissions and intake with clinical, medical, and program teams
• Enter and maintain accurate records in the electronic health record and tracking systems
• Verify insurance eligibility and funding sources (Medicaid, LME/MCOs, etc.)
• Participate in after-hours and weekend on-call rotation for referrals
• Collaborate with internal staff and external partners to support continuity of care

Entry level

Full-time

Administrative

Individual and Family Services

Note:

This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.