Medical Secretary

The Medical Secretary holds a pivotal role in any practice andours is no exception. This role forms the central point of our patient referrals and medical reports working closely with GPs, our Practice Manage rand our patients to ensure timely and accurate letters and information.

Thisis a great job which enables the holder to have both the full support of the surgery team whilst also working in an independent capacity prioritising theirown work load to ensure we provide the best service as possible to our patients.

The role requires:

Audio typing referrals and reports using the Lexicom digital dictation system soft ware

Processing referrals utilising local referral pathways i.e. electronic referral system (ERS)

Dealing with queries from Patients, Service providers and the practice team

Compiling patients notes and any other relevant medical information as a resultof Subject Access Requests (SARs)

Producing medical reports (private and NHS)

Using the Systm One GP medical records system to retrieve and input patient information

Ensuring all reports, letters and shared medical information comply with GDPRand Data Protection regulations. Using iGDPR software where required.

Manage referrals for other services provided bythe Practice, overseeing patient waiting lists and liaising with other practices where required

Rowcroft Medical Centre is a lovely GP Practice in the heart of Stroud in Gloucestershire. We have over 12,000 patients who reside inboth the town of Stroud and the surrounding villages.

Weare a forward thinking, training practice and are keen to work with our team todevelop and support them and, where possible support, create a work/life balance that supports both our staff and our surgery.

Withthis in mind this role is aimed at 16 - 37.5 hours per week with days and times to be discussed  are prepared to be as flexible as possible and, for the right candidate would consider occasional home working.

To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limitedto, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies suchas secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).

The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks;this will be dependent upon factors such as workload and staffing levels:

a.Process and typing letters, reports and associated documentation as required

b.Liaising with external agencies such as hospitals and community services,ensuring referrals are processed efficiently

c.Manage all enquires in an effective manner

d.Maintain an accurate referrals database

e.Emailing letters and referrals as required

f.Scanning of patient related documentation and attaching scanned documents to patients healthcare records

g. Inputdata into the patients healthcare records as necessary

h.Process referrals using the electronic referral system (ERS)

i.Create, check and action advice and guidance requests via ERS

j.Process requests for information i.e. SAR, insurance, solicitors letters, iGPRand DVLA forms

k.Answer phone calls, transferring calls or dealing with the callers request appropriately

l.Maintain a clean, tidy, effective working area at all times

m.Support all clinical staff with general administrative tasks as requested

• RSA or similar typing /audio typing stage 2

• Secrete rial and administrative experience in an employed, voluntary or training capacity
• Ability to demonstrate a strong commitment and work ethic via activities undertaken either paid or unpaid
• Secretarial/administrative role within Primary Care or NHS, Public Sector Setting

• Excellent keyboard skills
• Excellent organisational skills
• Demonstrates an interest in service provision for patients and a passion for the NHS and patient care
• Flexible and able to work within a demanding and challenging environment
• Ability to act on own initiative and as part of a team
• Prepared to be flexible and willing where possible to cover for team members on leave and on holiday
• Working knowledge of confidentiality and role this plays in health settings
• Demonstrate willingness to improve and develop in role

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.