Lead Alcohol Recovery Coach at Ria Health Austin, TX

Lead Alcohol Recovery Coach job at Ria Health. Austin, TX.

Ria Health is on a mission to bring effective evidence-based treatment for alcohol use disorder to all Americans. Our team consists of empathetic mission-driven professionals coming together to support the quality and availability of our national telehealth alcohol treatment program. We are seeking a Lead Recovery Coach to join our rapidly growing team. Ria Health, recognized as the leading national telehealth provider specializing in alcohol use disorder (AUD) treatment, recently raised $18 million in Series A led by SV Health Investors, LLC.

The investment will further the momentum of commercial partnerships that include regional and national health plans, including Anthem Blue Cross Blue Shield, United Health Group Optum, Beacon Health Options, Highmark Health, and Magellan Health.

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol misuse. Ria Health is a Center of Excellence that delivers a Joint Commission accredited program that leverages evidence-based pharmacotherapy, psychosocial support, and an engaging care delivery platform to help members achieve lasting improvements in their quality of life. Ria’s published outcomes data set the standard for effectiveness in alcohol treatment.

The Ria program is delivered through telehealth and by a care team of Physicians, Nurse Practitioners, and Coaches with clinical expertise to manage care and outcomes for Ria Health members.

• Intake (60%) - assessing and screening new members to the Ria Health program; triage members to available coaches; facilitate intake questionnaire; manage a small case of members

• Manage (20%) - lead a team of approximately 8 coaches; able to motivate and engage with team; collaborate with team to manage and plan weekly and monthly workloads; plan and facilitate meetings to identify solutions for implementations; provide as needed 1-1 and/or supervision for licensure/certification; conduct performance improvement plans when needed

• Training (5%) - train new hires in the coaching model; provide the new training coaching onboarding and facilitating training curriculum; support orientation and 30, 60, 90, follow up for new staff

• Care Support (5%) - Be the first response in Ria Care team issues; facilitate care team issues to a resolution; troubleshoot care team issues using the virtual platform.

• Quality Control (10%) - identify areas for process improvements in the Ria Health experiences; ensure fidelity checklist and benchmarks and documentation such as Joint commission (TJC) are met.

• Attending team meetings, coaching syncs, and other related meetings

• Collaborate with Product and Coaching team on program development

• Maintain HIPAA and privacy standards and/or as determined by funding and accreditation

• Continuous learning and change advocacy as determined by industry trends, community needs, and best practices.

• Ability to work some evenings and/or weekends

• As needed administrative tasks and member coverage

• Acknowledgment that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.

• Agree to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination.

• Proficient in motivational interviewing to build motivation for behavioral change

• Trains and evaluates coaches, provides individual mentoring

• Upholds ethical standards and boundaries per IC&RC guidelines

• Evaluates and refines workflows to optimize telehealth approach to AUD

• Incorporates trauma-informed care principles and empathy into all interactions

• Manages time, multitasks effectively and works proactively to solve organizational challenges.

• Certified as an alcohol and…