Field Operations Manager

Overview

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental, vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

The Field Operations Manager supervises an interdisciplinary team of clinical and non-clinical field team members and directs the team to manage Affordability and advance clinical quality for patients with kidney disease and congestive heart failure. The Operations Manager is responsible for overseeing daily operations for assigned teams, tracking key metrics, and ensuring timely task completion while adhering to policies. This role ensures staff productivity and provides support for performance management and staffing needs.

This role is a fully remote position with expected travel within your market with a preference for candidates to reside in CST time zone.

Essential Duties and Responsibilities:

• Oversee operations in alignment with company standards, policies, and strategic goals.
• Supports or manages budget monitoring, cost-saving initiatives, and P&L as appropriate to the role level. General overall knowledge of Profit & Loss (P&L) business management (financial reporting, census measures, variance reports, labor reports, etc.) in a healthcare setting.
• Understands and utilizes business intelligence reports/tools to manage business operations.
• Maximizing profitability through expense control, and ongoing market labor and expense analysis.
• Review, manage and coordinate case assignments with care teams for identified patient populations. Assigns overflow of tasks as needed.

• Supervises the care team of field-based nurse care managers, social workers, Patient Health Advocates, and dietitians and monitors productivity, performance, growth, and development.
• Manages staff adherence to Somatus workflows, protocols, best practices, and documentation expectations via documentation and call audits.
• Supports training, advancing the clinical model and re-training efforts, and identifies gaps where additional staff training/coaching is needed; facilitates ongoing training in the market.
• After training, show proficiency in the Somatus care management and Renal
  
  IQ applications.
• Supports the Director of Operations in tracking Somatus Payor partner requirements and standard reports.
• Supports data collection, report preparation, and material creation for Somatus payer partner meetings, including Joint Operating Committees (JOC).
• Works with market leadership to track market progress to goal for KPI leading…