Senior Program Delivery, Enterprise Transformation

Become a part of our caring community and help us put health first

Humana is leading the way in payer-to-provider interoperability, driving better outcomes for providers and members. In this role, you will help providers improve performance by delivering meaningful scorecard metrics and sharing best practices. You will also support the adoption and optimization of interoperability products, contributing to Humana’s strategic objectives and future connectivity opportunities.

• Deliver provider performance metrics for interoperability products.
• Facilitate provider performance improvement through best practices and insights.
• Create and present provider scorecards in multidisciplinary forums.
• Consult on product expansion and roadmap opportunities.
• Identify root causes of performance issues and facilitate resolutions.
• Measure provider performance against pre-product baselines and cohorts.
• Communicate results to internal stakeholders and providers across multiple channels.
• Collaborate cross-functionally to ensure consistent communication and adoption of interoperability solutions.
• Tracking key performance indicators (KPIs) to gauge program impact.

• Lead and co-lead provider performance conversations with provider groups and key internal stakeholders.
• Promote interoperability growth by presenting product opportunities and utilization strategies to providers.
• Share performance metrics and best practices to drive adoption of interoperability products.
• Communicate recommended utilization approaches to providers and internal teams.
• Collaborate with IT teams, EHR vendors, and internal business partners to support adoption and optimization of interoperability solutions.
• Ensure all deliverables comply with Humana’s best practices, process standards, and regulatory requirements to maintain consistent quality and organizational alignment.

• 3–5 years of experience in performance metrics or data analytics, preferably in healthcare or provider networks.
• 2+ years of account management, clinical engagement, or relationship management experience.
• Strong communication skills to translate complex data insights for clinical and non-clinical audiences.
• Ability to travel 10–15%.

• Bachelor’s degree in business, healthcare, or related field (or equivalent experience).
• 3+ years of healthcare industry experience.
• Knowledge of EHR systems, FHIR APIs, and HL7 standards is highly desirable.
• Project management or process improvement certification.

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$86,300 - $118,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana,…