Patient Services Advisor Berrow & Highbridge

Symphony Healthcare Services is looking for a Patient Services Advisor to join our supportive and dynamic teams based at Burnham, Berrow and Highbridge Medical Centres (known as Symphony North Healthcare) in Somerset.

Asa Patient Services Advisor, you will play a crucial role in the smooth runningof busy medical centres. You will help patients and colleagues alike, by providing excellent administration and customer service skills, whilst alsoshowing kindness and compassion.

The role includes tasks such as registering patients, processing correspondence and helping with other administrative tasks, to ensure the smooth and efficient running of all 3 sites.

We have 39 hours available - working Monday to Friday. Job share and part time opportunities will be considered - please state in your application your preferences.

Working pattern (days and hours) will be discussed at interview stage.

The rate of pay for this role is £12.65 to £12.95 per hour. Starting salaries will be offered based on previous experience.

This role requires courteous, calm and effective communication skills both over the phone and face-to-face in fast paced medical centre.

You will provide administration and reception duties for the the medical centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

Knowledge of the NHS / General Practice would be desirable, but not essential.

*** Please read the full Job Description (JD) attached carefully before applying***

Symphony Healthcare Services Limited was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with backing from a central support team (HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset and we aim to be a national exemplar for primary care provision.

We work closely with our practice teams to grow, enhance and transform patient care and working practices, with innovation and technology at our core.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services. We are committed to equality of opportunity for all.

Symphony offers many fantastic employee benefits, including the option to join a NHS or NEST pension scheme, plus varied salary sacrifice options (see attached poster), plus generous annual leave, flexible working from day one of employment and home working options where appropriate to the role.

Thank you for your interest in joining Symphony! We look forward to hearing from you and receiving your application.

• Identify and book appointments and home visits in line with practice protocols,including cross-organisation bookings.
• Search for,register if necessary and book onto the computer system patients as theypresent at the desk.
• Deal withenquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives,clinical team, hospital, pathology, and work colleagues.
• Deal withdistressed/aggressive patients safely and appropriately as they present atthe desk or over the telephone
• Be able…