Claim Analyst - Specialty Products

What You'll Do

As a Claim Analyst 2 on our Specialty Product Team, you'll have the opportunity to review, analyze, and make appropriate and accurate decisions on Accident, Critical Illness, Health Screenings and Hospital Indemnity claims in accordance with the policy and state/federal laws and regulations. This is a fast‑paced environment where everyday offers change all while assisting our customers who may be facing major changes in life.

Here are a few examples of the kinds of things you'll do:

• Analyze and adjudicate Specialty Product claims after determining and obtaining all appropriate claim requirements. Analyze enrollment, medical, and vocational information to make effective and timely claim decisions. Maintain fully documented claim file providing a clear and understandable audit trail required for compliance and legal purposes.
• Identify and refer claims with recommendation for appropriate action to other resources (senior claims personnel, Medical, Law, etc).
• Communicate with claimants, employers, and medical providers regarding claim decisions, status, and all other aspects of the claim process in writing or verbally.
• Prepare claim payments based on appropriate interpretation and administration of multiple different contracts and contract provisions.
• Perform other job‑related duties and special projects as required.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose‑led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

• 4+ years of claims or customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Medical and/or legal terminology and prior Life and Disability or Specialty Product claims experience preferred.
• Ability to maintain a high degree of accuracy and pay strict attention to detail.
• Must be able to work in a team environment.
• Good analytical, organizational, problem solving and decision‑making skills.
• Ability to maintain confidentiality.
• Good verbal and written communication skills (must be able to communicate with individuals experiencing illnesses, financial losses, or deaths of loved ones as well as legal and/or medical professionals).
• Good math skills.
• Ability to maintain good public relations with customers (employers, employees).

Salary ranges below reflect targeted base salaries. Non‑sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

$20.34 - $36.35 / hour

Personal Time Off (PTO) is provided to hourly (non‑exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short‑term illness.

Yes

This role offers in‑office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You'll work with your leader to figure out which option may align best based on several factors.

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1‑OPT, F1‑CPT, J‑1, etc.) For additional information around work authorization needs please use the following links:
Nonimmigrant Workers and Green Card for Employment‑Based Immigrants.

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