Patient Care Coordinator

* Description
* Job Title:

Pharmacy Patient Care Coordinator

Location:

Remote - USA

Shifts:

* Monday - Friday, 8:00 AM - 4:30 PM EST

* Monday - Friday, 9:00 AM - 5:30 PM EST

* Monday - Friday, 11:30 AM - 8:00 PM EST

About Neovance:
At Neovance, we're transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy.

Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial pharmacy - each designed to remove barriers to care and ensure patients receive the therapies they need when they need them.
Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact, one patient at a time.

The Opportunity:

As a Pharmacy Patient Care Coordinator, you'll be the vital connection between patients and their pharmacy care team. You'll handle inbound and outbound calls that keep patients on therapy, ensure timely medication delivery, and provide the support that makes a real difference in people's lives.
This fully remote role combines customer service excellence with healthcare impact. You'll coordinate medication shipments, conduct refill outreach, collect important patient information, and serve as a trusted resource for patients navigating their treatment journey. If you're detail-oriented, empathetic, and passionate about helping others, this role offers the perfect blend of structure and meaningful work.

What You'll Do:

* Manage inbound patient and prescriber calls regarding shipment status, delivery questions, address changes, and refill scheduling

* Conduct proactive outbound calls to patients for refill reminders, therapy adherence check-ins, and demographic or eligibility updates

* Collect and verify patient demographic, contact, allergy, and medication information with accurate data entry into pharmacy systems

* Coordinate medication shipments by scheduling deliveries, confirming receipt, and escalating any delays or issues

* Serve as a liaison between patients, prescribers, and internal pharmacy teams to support seamless order processing

* Monitor prescription status to ensure therapy continuity and proactively address gaps in refill scheduling

* Document all patient interactions accurately and escalate clinical or compliance concerns to pharmacists or supervisors

* Provide exceptional customer support and help patients navigate the pharmacy process with confidence

* Contribute to process improvement initiatives that enhance patient experience and operational efficiency

What You'll Bring:
Education & Experience

* High school diploma or equivalent required; associate or bachelor's degree in health administration, pharmacy services, or related field preferred

* At least 1 year of experience in pharmacy call center operations, specialty pharmacy coordination, or healthcare customer service preferred

Skills & Strengths

* Experience managing inbound/outbound patient calls, refill reminders, and shipment coordination

* Proficiency with pharmacy management systems, CRM tools, and Microsoft Office applications

* Strong attention to detail with excellent written and verbal communication skills

* Ability to work independently in a remote environment while maintaining high productivity

* Understanding of URAC/ACHC accreditation standards and patient privacy regulations (HIPAA) strongly preferred

Work Environment:

* Fully remote position requiring a dedicated, private workspace with reliable high-speed internet and secure data connection.

* Heavy computer and phone use with occasional extended hours during high-volume periods.

* Skills
* insurance claim, call center, insurance verification, health care, insurance, patient access, medical terminology, patient registration, prior authorization, inbound call, administrative support, customer service, medicare, medicaid

* Top Skills Details
* insurance claim,call center,insurance…