Patient Care Coordinator

* Job Title:

Pharmacy Patient Care Coordinator
** Job Description
* Join our team as a Pharmacy Patient Care Coordinator, where you will play a pivotal role in enhancing patient experiences through exceptional customer service and healthcare support. In this fully remote position, you will manage inbound and outbound calls, coordinate medication shipments, and provide vital assistance to ensure patients receive their therapies on time.

* Responsibilities
* * Handle inbound patient and prescriber calls regarding shipment status, delivery questions, address changes, and refill scheduling.

* Conduct proactive outbound calls to patients for refill reminders, therapy adherence check-ins, and demographic or eligibility updates.

* Collect and verify patient demographic, contact, allergy, and medication information with accurate data entry into pharmacy systems.

* Coordinate medication shipments by scheduling deliveries, confirming receipt, and escalating any delays or issues.

* Serve as a liaison between patients, prescribers, and internal pharmacy teams to support seamless order processing.

* Monitor prescription status to ensure therapy continuity and proactively address gaps in refill scheduling.

* Document all patient interactions accurately and escalate clinical or compliance concerns to pharmacists or supervisors.

* Provide exceptional customer support and help patients navigate the pharmacy process with confidence.

* Contribute to process improvement initiatives that enhance patient experience and operational efficiency.

* Essential Skills
* * High school diploma or equivalent required; associate or bachelor's degree in health administration, pharmacy services, or related field preferred.

* At least 1 year of experience in pharmacy call center operations, specialty pharmacy coordination, or healthcare customer service preferred.

* Experience managing inbound/outbound patient calls, refill reminders, and shipment coordination.

* Proficiency with pharmacy management systems, CRM tools, and Microsoft Office applications.

* Strong attention to detail with excellent written and verbal communication skills.

* Ability to work independently in a remote environment while maintaining high productivity.

* Understanding of URAC/ACHC accreditation standards and patient privacy regulations (HIPAA) strongly preferred.

* Additional

Skills & Qualifications
* * Experience in insurance claim processing, insurance verification, and patient access.

* Knowledge of medical terminology, patient registration, and prior authorization.

* Strong empathy and soft skills.

* Adherence to policy and procedures, with experience in call center environments, particularly in pharmacy or healthcare.

* Why Work Here?
* Be part of an innovative work environment where employees engage in cutting-edge projects and technologies. Enjoy a healthy work-life balance with remote work options. Work within an inclusive culture that values diversity, supported by regular recognition programs and a collaborative atmosphere. Benefit from supportive leadership that fosters open communication and feedback.

* Work Environment
* This is a fully remote position that requires a dedicated, private workspace with reliable high-speed internet. The role involves heavy computer and phone use with occasional extended hours during high-volume periods. Ensure secure data connections and adhere to security protocols by using only client-provided software and tools. Maintain confidentiality and follow strict guidelines to protect sensitive information.

* Job Type & Location
* This is a Contract position based out of Raleigh, NC.

* Pay and Benefits
* The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision

* Critical Illness, Accident, and Hospital

* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

* Life Insurance (Voluntary Life & AD&D for the employee and dependents)

* Short and long-term disability

* Health Spending Account (HSA)

* Transportation benefits

* Employee Assistance Program

* Time Off/Leave (PTO, Vacation or Sick Leave)

* Workplace Type
* This is a fully remote position.

* Final date to receive applications
* This position is anticipated to close on Jan 20, 2026.
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About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

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