Hearing Officer; Contractor

Part-Time—Remote Position

Posted: November 17, 2025

The Part-Time Contracted Hearing Officer (“Hearing Officer”) is an independent contractor who will be responsible for conducting designated appeal hearings for the Health Connector, including:
1) eligibility appeals for health insurance products and programs; and
2) Massachusetts individual mandate tax penalty appeals. The Hearing Officer must be an attorney licensed to practice law in the Commonwealth of Massachusetts.

Hearing Officers work a variable schedule that is connected to the volume of appeals being filed and the number of available Hearing Officers. A typical Hearing Officer will be scheduled for 8-24 hours per month of appeals hearings, and then are paid for time spent writing decisions for those appeals.

Compensation is $85.00 /hour for each of those responsibilities.

• Convene hearing and clearly explain procedures which govern the hearing.
• Hear testimony, and identify and mark exhibits.
• Provide an impartial hearing.
• Assure that record is fully developed and all issues adequately addressed.
• Assure that an accurate recording of the hearing is made and archived according to prescribed protocols.
• Render a written decision based on relevant regulations and standards within the time frames required by law and/or Health Connector Appeals Unit policy.

The Contracted Hearing Officer must be able to:

• Gather information through questioning individuals and examining records and documents.
• Maintain accurate records.
• Prioritize workload in order to complete all work within prescribed time frames.
• Communicate effectively in oral expression.
• Exercise discretion in handling confidential information.
• Give written and oral instructions in a precise, understandable manner.
• Use technology to access and manage digital records and conduct remote hearings, including the observation of privacy and security safeguards.
• All Health Connector employees and contractors are required to provide satisfactory proof of eligibility to work in the United States
• This role operates on a remote work arrangement.