Patient Access Specialist

Patient Access Specialist – Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are.

• Assign accurate MRNs, complete medical necessity / compliance checks, provide proper patient instructions, collect insurance information, receive and process physician orders, and utilize an overlay tool while providing excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter‑office calls as applicable.
• Adhere to policies and provide excellent customer service in interactions with the appropriate level of compassion.
• Be held accountable for point‑of‑service goals as assigned.
• Utilize quality auditing and reporting systems to ensure accounts are corrected; conduct audits of accounts and assure all forms are completed accurately and timely to meet audit standards; provide statistical data to Patient Access leadership.
• Pre‑register patient accounts prior to visits, including inbound/outbound calling to obtain demographic, insurance, and other patient information; collect point‑of‑service collections and past due balances and offer payment plan options.
• Explain general consent for treatment forms to the patient/guarantor/legal guardian, obtain necessary signatures and witness name; distribute patient education documents such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms and other forms implemented for future services.
• Review eligibility responses in insurance verification system and appropriately select the applicable insurance plan code, enter benefit data into system to support POS and assist with a clean claim rate.
• Accurately screen medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non‑payment of test by Medicare; distribute and document the ABN and other designated forms and pamphlets.

• 1+ years of customer service experience

• High School Diploma/GED Required

• CRCR Required within 9 months of hire (Company Paid)

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Position pays between $16.50 - $17.65 based on experience
• This is an onsite role at Bon Secours – St Mary’s Hospital – Richmond, VA

• Five‑time winner of “Best in KLAS” 2020‑2022, 2024‑2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021‑2024
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019‑2024)
• Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024
• Clarivate HBI Revenue Cycle Awards for strong performance 2020, 2022‑2023
• Energage Top Workplaces USA 2022‑2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023‑2024

• Associate Benefits – comprehensive package including healthcare, time off, retirement, and well‑being programs.
• Culture rooted in collaboration, growth, and innovation.
• Professional development – earn professional certification and tuition reimbursement.
• Recognition – quarterly and annual incentive programs for exceeding expectations.

Ensemble Health Partners is an equal employment opportunity employer. We do not discriminate against applicants or employees on the basis of race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by law. We prohibit harassment on the basis of these categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, please contact

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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