Privacy Assurance Specialist ; Remote - CA

This is a Stanford Health Care job.

Day - 08 Hour (United States of America)

The Privacy Assurance Specialist I efficiently manages a portfolio of privacy-related inquiries, complaints, and concerns to ensure they are handled appropriately and in a timely manner. Develops and implements action plans for privacy investigations and provides written communications and reports to enterprise-wide department managers and Human Resources. Conducts interviews with clinical and non-clinical staff and gathers facts to develop the case file using methodologies appropriate to the case to include, but not limited to, patient or staff interviews, medical record reviews, system audit log reviews, internet searches, regulation searches, policy and procedure reviews, and liaising with Information Security staff, the Security Office, and clinical and non-clinical department management as needed.

May assist with the development of new policies, procedures, and guidance. Assists patients in exercising their patient privacy rights; assists the Privacy Office with its proactive education program, to include but not limited to, developing training and education materials and presenting training and education sessions to clinical and non-clinical staff whenever necessary. Assists the Privacy Office with its electronic medical record monitoring program, to include but not limited to on-site audits, the evaluation of clinical association patterns and investigations of potential inappropriate access to patient information, investigatory interviews of staff, faculty, and others, and development of investigation reports.

Works collaboratively with hospital departments and builds strong working relationships. Assists the Privacy Office with its obligations under the Visiting Observer (V.O.) Program, to include evaluating observation requests and ensuring all visiting observer training and paperwork is completed. Assists the Privacy Office with activities related to ongoing regulatory audit-readiness, privacy risk assessment, and response to regulatory inquiries.

Stanford Health Care

• Contributes to the achievement of Compliance Department goals and objectives and adheres to departmental policies, procedures and standards; complies with governmental and accreditation regulations.
• Effectively maintains collaborative working relationships with faculty, physician leadership, hospital and School of Medicine management and staff to achieve increased satisfaction with and participation in the Compliance Program.
• Analyzes complaints against available facts; makes case determination in consultation with Privacy Assurance leadership. Documents case findings in a clear, logical, and meaningful fashion; writes case reports to involved parties to include, but not limited to, department managers and Human Resources representatives; prepares written summaries of high-risk cases for Privacy Assurance leadership.
• Assists patients in exercising their patient privacy rights, including amending their medical records, receiving an accounting of the disclosures of their medical records, requesting restrictions on access to their medical records and other civil rights related to patient privacy; communicates and/or meets directly with patients to assist with patient privacy rights or concerns; prepares formal correspondence to patients in compliance with applicable privacy rights requirements.
• Assists the Privacy Office with its electronic medical record monitoring program, to include, but not limited to, on-site audits, the evaluation of clinical association patterns and investigations of potential inappropriate access to patient information, interviews staff, faculty, and others, and develops of investigative reports.
• Assists the Privacy Office with its proactive education program, to include but not limited to developing education materials and presenting training and educational sessions to clinical and non-clinical staff whenever necessary.
• Conducts effective interviews with clinical and non-clinical staff; asks appropriate questions relevant to the issue, follows up appropriately on responses provided by the interviewee; identifies opportunities during the interview to obtain additional details and clarify the accuracy of the information presented; asks questions in a non-accusatory manner but with sufficient probing to complete the fact-finding mission.
• Conducts thorough investigations related to patient privacy matters and moves quickly to conduct on-site response to reports of potential privacy risks.
• Investigates, resolves, and documents privacy complaints from patients, staff, faculty, and others including hotline complaints related to patient privacy; communicates and corresponds with patients regarding privacy complaints by sending timely acknowledgment and closing response letters.
• Identifies and documents the specific privacy allegation(s) to be addressed, develops and executes an action plan for investigative…