Care Management Support Professional

Become a part of our caring community and help us put health first

Humana Care Support strives to assist in meeting members' needs and requirements so they can achieve and/or maintain an optimal wellness state.

The Care Management Support Professional 1 contributes to administration of care management in coordination with the RNs and Social Workers on this team. Work assignments are often straightforward and of moderate complexity.

Responsibilities include:

• Using knowledge of social determinants of health (SDOH) to identify, research, document and coordinate services and resources to support member health and well-being.
• Guiding members and their families towards resources appropriate for their care and wellbeing.
• Serve as a key knowledge source for community services and information for member and other Humana associates.
• Providing education, contact information, and assistance in contacting basic resources such as transportation, food, rent/mortgage assistance, medical bills, and housing.
• Work collaboratively with other Humana associates as a member of Humana’s Care Management Support team.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• May complete assessments as warranted.

• Master's degree in Social Work (Non-licensed MSW only).
• 2+ years' experience working in a medical and/or community-based setting.
• Proficiency with Microsoft Office Word and Outlook.
• Ability to learn new systems and work in multiple platforms.
• Experience working with people who have social determinants of health challenges.
• Exceptional communication & interpersonal skills with ability to build rapport with internal and external members and stakeholders over the telephone.
• Strong written communication skills.
• Ability to multi-task and work in a fast-paced environment
• Demonstrated understanding and respect of all cultures and demographic diversity.

• Experience providing community resources for basic and healthcare needs.
• Experience working with members/patients with medical and mental health co-morbidities.
• Experience advocating for managed care members at all levels of care.
• Non-clinical Case Management experience.
• Bilingual Spanish and Creole
• Hospital discharge planning, home health or hospice a plus

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

• Training
  
  Hours:
  
  Monday-Friday 8:00am-4:30pm (2 weeks)
• Actual
  
  Work Schedule:
  
  Monday-Friday 9:30am-6:00pm EST

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$45,400 - $61,300 per year

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among…