Luna Physical Therapy

Overview

Established in 2018, Luna has quickly become a leading and rapidly growing physical therapy company. Our extensive network of physical therapists uses Luna's innovative technology daily to provide personalized at-home care, improving convenience, accessibility, safety, and adherence for patients. We partner with healthcare providers such as Emory Health, Scripps Health, UCLA Health, and Intermountain Healthcare, demonstrating our commitment to exceptional healthcare delivery.

At our Rocklin headquarters, the Bilingual Patient Call Center Representative (also known as Concierge Associate - Patient Onboarding) will handle incoming calls from new and returning patients, scheduling them with available therapists in Luna’s network. The ideal candidate will work efficiently, demonstrating excellent communication skills and professionalism to ensure high customer service and patient satisfaction.

• Manage registration, scheduling, and rescheduling for all patients
• Record management: ensure accurate collection and communication of patient information (identification, history, insurance, policies, instructions, intake forms, etc.)
• Receive, screen, and coordinate calls from healthcare providers
• Make outbound calls and send emails to patient leads

• At least 1 year of office admin experience
• Exceptional customer service and interpersonal skills
• Call center or high call volume experience preferred
• Proficiency with Google Suite
• Attention to detail
• Ability to multitask in a fast-paced environment
• High School Diploma or equivalent
• Fluent in reading, writing, and speaking Spanish and English

• 401(k)
• Hybrid work-from-home options (after 6 months of in-office training in Rocklin, CA, with performance expectations)
• A fun, collaborative, and innovative work environment changing healthcare!

Physical therapy, delivered.

#LUNACORP1

Company Values

Care Exceptionally

Our success depends on our patients, therapists, physicians, and team members.

Be Incredibly Relentless

Changing healthcare is challenging. It requires daily focus. Be ambitious and think big.

Make an Impact

Take ownership, act with dedication, work smart, and trust your instincts. Speed matters. Use data but prioritize action. Details are important.

Become 1% Better, Every Day

Continuously seek improvement, practice problem-solving without blame, and maintain a growth mindset.