Centralized Scheduling Coordinator - Remote; OR & WA

Centralized Scheduling Coordinator - Remote (OR & WA)

Position Type:
Full-Time, Day position. 1.00 FTE. Remote.

Salary Range: $24.99–$33.73 per hour.

Hours:

Monday – Friday, 9:00 am – 5:30 pm. Phone‑based position.

Supports the Centralized/Integrated Scheduling department by coordinating surgeries, procedures, exams, therapies and evaluations for multiple hospital and outpatient departments, modalities and facilities. Facilitates equipment, third‑party schedules, prior authorization, physician schedules and staffing assignments.

• Serves as central point of communication for community referring physicians and offices, system patient services, and caregivers to secure resources necessary for patient care.
• Interfaces and/or works directly with nursing units, technologists, physicians, community offices and other medical facilities to coordinate cases and appointments.
• Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources.
• Supports patients, caregivers, families and authorized organizations in understanding the course of pre‑procedure and exam testing.
• Ensures all changes to blocks and schedules comply with policies; alerts leadership when out of compliance.
• Collects and evaluates patient demographic, insurance, clinical, and non‑clinical information.
• Analyzes clinical information or patient medical history to identify scheduling conflicts requiring consultation and resolution.
• Analyzes algorithm assigned to each department, modality and facility to identify the best coordination strategy; assists in updating guidelines and policies.
• Coordinates and schedules third‑party resources, equipment, caregivers and providers, maximizing efficiencies.
• Maintains templates, blocks and schedules for multiple hospitals and outpatient departments and resources.
• Identifies inaccuracies and missing data that affect departmental financial results; monitors cancellation and rescheduling to manage schedules, equipment and blocks.
• Ensures cases and appointments have prior authorization; coordinates with PFS for patient financial responsibility and authorization.
• Creates and runs reports by department and modality to audit performance; arranges cases and appointments to ensure maximum efficiency of physicians and caregivers.
• Obtains required paperwork and/or electronic forms for chart completion; ensures orders, history and physical, and consents are compliant.
• Performs other duties as assigned.

Education

• Associate Degree Required or equivalent knowledge and skills obtained through education, training, and experience.
• Preferred:
  Completion of basic anatomy/physiology class related to exams, especially surgical pre‑ and post‑operative diagnosis and interventional procedures.

Experience

• Minimum 2 years of scheduling and health records experience in a hospital or healthcare setting (Required).
• Experience with Electronic Medical Records system (Required).
• Preferred:
  Experience scheduling multiple healthcare departments and/or facilities; experience with compliance and legal documentation of orders, history and physical and consents; clinical experience.
• Preferred:
  Experience with scheduling in general.

Skills

• Ability to work efficiently and responsibly in an environment with multiple demands, interruptions, and time frames, with minimal supervision.
• Excellent customer service and clear, concise telephone skills.
• Advanced problem‑solving and critical‑thinking skills that demonstrate positive outcomes.
• Knowledge of Outlook and other Microsoft Office applications.
• Proficient keyboarding and computer skills.
• Knowledgeable of surgeries, procedures and exams performed in a hospital or outpatient setting (Preferred).
• Medical terminology knowledge (Preferred).

Lifting

• Consistently operates computer and other office equipment.
• Exertion up to 10 pounds occasionally or less frequently to lift, carry, push, pull or otherwise move objects.
• Sedentary work.

Environmental Conditions

• Predominantly operates in an office environment.

Mental/Visual

• Ability to communicate and exchange accurate information.
• Required close visual acuity to perform activities such as…