Customer Service Rep - DME

Position Overview

At Bay Care, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Responsible for entering new referrals and updating all existing patient information including demographics, insurance and benefit information. Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by Bay Care Home Care from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment, completing a work order and creating a delivery ticket, including securing all required information to provide quality service and an accurate bill.

Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.

• High School diploma or equivalent (GED)
• Customer service experience

Bay Care Health System, Dme Department-HC, Home Care Largo

Shift

Hours:

8:30 AM - 5:00 PM. Shift 1 (Days). Weekend Work:
Occasional. On Call:
No. Remote work:
Never.

Part Time, Exempt:
No

Equal Opportunity Employer Veterans/Disabled