Program Manager - ODR Project , Skyline Flats

Program Manager - ODR Project Based Housing, Skyline Flats

Program Manager – ODR Project Based Housing

Reports to: Assistant Director

Program: 1602- DHS ODR

Department: Permanent Housing

Location: Skyline Flats Apartments - 4604 Western Avenue, Los Angeles, CA 90062

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions, employing trauma-informed care and harm reduction approaches.

Clients remain in the program for as long as they require subsidized housing.

• Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
• Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
• Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
• Assist with client crisis management, including assessment for voluntary and involuntary psychiatric hospitalizations.
• Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
• Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic data bases and chart reviews.
• In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
• Hire and manage staffing of ICMS team, ensuring staff are adequately trained and abide by all agency and department policies and procedures.
• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
• Ensure case management staff link clients to appropriate services and utilize a “Whatever It Takes” approach, including housing, community resources, government and state benefits, medical, mental health, and substance use services.
• Provide support and containment to the team in the event of client death and/or traumatic incident, coordinating or providing debriefing when appropriate.

• MSW, MFT, LPCC or PsyD registered with CA BBS (supervision hours available).
• License preferred, but must be license eligible.
• Minimum of two years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
• Able to provide direct supervision and management of assigned staff.
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
• Strong critical thinking, problem solving, and team building skills.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.
• Self-starter who stays ahead of the curve and thrives in a fast-paced work environment.
• Current valid CA Driver’s license with an acceptable driving record.
• Able to be on‑call 24/7 with support from direct clinical supervisor and Housing Department Director.

• LCSW or LMFT, or close to licensure.
• Two years’ supervisory experience.
• Knowledge and experience in chemical dependency and substance abuse treatment.
• Strong computer literacy and minimum 30 WPM typing speed.

• Field (may need to travel) and…