Patient Services Specialist

Join to apply for the Patient Services Specialist role at American Oncology Network

Location:

Low Country Cancer Care
Pay Range: $15.83 - $26.38 per hour.

• Provide quality patient service by greeting patients, collecting information and payments, scheduling appointments, and maintaining medical records.
• Create and maintain patient charts in EMR and billing systems for new and hospital consult patients.
• Accurately record and communicate consults to physicians, handle schedule changes, and manage physician appointments.
• Check‑in patients per clinic policy, verify demographics, collect co‑pays, and document payments.
• Schedule appointments, follow‑ups, referrals, and outside testing as ordered by physicians.
• Prepare daily close deposit, balance cash drawer, and distribute documents.
• Handle phone calls, route messages, and provide patient assistance.
• Maintain fax server, medical records, and daily reports.
• Perform other patient services station duties as trained and cover absences or vacations.

• Maintain accurate EMR charting and billing.
• Manage physician schedules and clinic efficiency.
• Ensure timely collection of payments and accurate financial records.
• Deliver exceptional patient experience and support clinic operations.

• High School Diploma;
  Associates degree a plus.
• Minimum one year healthcare field; physician office preferred.
• Patient/customer focus, attention to detail, and strong multitasking ability.
• Excellent interpersonal and communication skills.

• Analytical & critical thinking, organization, and time management.
• Interpersonal effectiveness, emotional intelligence, conflict management.
• Communication skills, understanding of English, English second language optional.
• Customer service, organizational awareness, business acumen.
• Self‑management, work independently, remote work ability.
• Fast‑paced, multi‑site environment, juggling priorities.
• Computer skills: MS Office Word, Excel, PowerPoint, Outlook.

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Monday to Friday 7:30 AM – 4:30 PM.