Case Manager - Doula; Lubbock

Position: Case Manager - Doula (Lubbock)

Benefits

• Flexible schedule
• Training & development

Lubbock, Texas
* Must live in the area

Quarterly Hiring Cohort Model

AEIC utilizes a quarterly hiring cohort system to align onboarding with HHSC/TMHP and Managed Care Organization (MCO) credentialing requirements.

• Applications are reviewed during designated hiring quarters
• Selection into a cohort does not guarantee immediate client assignment
• Service delivery may begin at the end of the quarter once all credentialing and compliance steps are complete

About AEIC Case Management

AEIC Case Management is a Texas-based provider specializing in Medicaid-focused care coordination and supportive services for children and pregnant women. Through our C.A.R.E.S. Program, we partner with families to address social determinants of health, improve maternal and child outcomes, and ensure access to essential community resources in a compliant, culturally responsive manner.

Our work is structured, mission-driven, and rooted in accountability to our clients, our partners, and the communities we serve.

Role Purpose

The Case Manager Doula role exists to support pregnant women and children enrolled in the C.A.R.E.S. Program by providing non-clinical case management, care coordination, and advocacy, while ensuring services are delivered in alignment with Texas Medicaid requirements and AEIC program standards.

This role is designed for doulas who can work independently, maintain documentation integrity, and serve as a trusted navigator for families.

Eligibility Requirements (HHSC-Aligned)

Applicants must meet one of the following pathways as determined by HHSC.

Pathway 1

• Certified doula aligned with nationally recognized standards and five years of experience within the last seven years
• Attendance at three births within the last seven years
• Three professional letters of recommendation

Pathway 2

• Certified doula aligned with nationally recognized standards and attendance at three births
• Three professional letters of recommendation
• Training in the following core competencies:
  • Childbirth education
  • Lactation support (or CLC / IBCLC certification)
  • Non-medical comfort measures, prenatal and labor support
  • Recognition of chronic and acute perinatal health conditions
  • Cultural competency

Do not apply if you do not hold a qualifying doula certification. Applications that do not meet HHSC eligibility criteria may be automatically declined.

Accepted/Recommended Doula Certifications

• DONA International
• CAPPA
• ICEA or ICEA-approved organizations
• Pro Doula
• Birth Arts International
• The Matrona
• Lamaze International

Key Responsibilities

• Conduct comprehensive case management assessments for pregnant women and children enrolled in the C.A.R.E.S. Program
• Develop and maintain individualized service plans aligned with client needs and program requirements
• Provide care coordination and resource navigation related to healthcare, prenatal care, housing, transportation, food assistance, childcare, and community supports
• Advocate on behalf of clients to reduce barriers to care and services
• Provide culturally responsive education related to prenatal health, parenting supports, and community resources
• Support clients experiencing pregnancy loss, miscarriage, or stillbirth through appropriate referrals and compassionate navigation
• Maintain accurate, timely, and Medicaid-compliant documentation in AEICs electronic health record system
• Collaborate with interdisciplinary partners and community agencies
• Participate in required cohort onboarding, trainings, and quality improvement activities

Required Skills & Professional Expectations

• Ability to work independently with minimal supervision
• Strong organizational and time-management skills
• Professional communication and advocacy abilities
• Knowledge of Texas Medicaid, CHIP, and community resource systems preferred
• Proficiency with Microsoft Office and electronic health records
• Bilingual English/Spanish preferred (incentive available)

Additional Contracting Requirements

• Contracting is contingent upon HHSC/TMHP approval and credentialing with at least two Managed Care Organizations
• Professional liability insurance required
• Valid driver's license and auto insurance required
• Willingness to travel within service area up to 50%

While awaiting credentialing approval, selected candidates may be eligible to participate in AEICs Lead Source Split Incentive Program, based on program guidelines.

Position Details

• Position Type:
  Independent Contractor
• Service Area:
  Lubbock, Texas
• Hours:
  
  Flexible (Daytime availability required)

This is a remote position.

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