Remote Medical Information Associate Job Singapore,Healthcare

About the job Remote Medical Information Associate

Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillment and provides clinical trial information or after-hours support.
Analyzes questions to formulate an accurate and concise response using client‑approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow‑up) as needed.
Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Provides administrative support as needed.
High/secondary school diploma or equivalent and relevant formal academic/vocational qualification. Technical positions may require a certificate. Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years). In some cases an equivalency consisting of a combination of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.
Strong verbal and written communication skills.
Strong language skills (comprehension, speaking, reading, and writing); fluency in a second language may be required.
Solid computer and keyboarding skills.
Good interpersonal skills.
Ability to work independently as well as part of a team.
Ability to interpret client‑provided medical and technical information.
Organizational and time‑management skills.
Ability to maintain a positive and professional demeanor in challenging circumstances.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888‑237‑6835 or email astoncarter for other accommodation options.

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