Care Delivery Telesales Supervisor, Outbound- Remote

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The Supervisor, Outbound Sales Support leads the team who conducts selling activities related to outbound calls within a primary care setting. Assists the team with strategies to re-engage and/or drive retention of customers. The Supervisor, Outbound Sales Support works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

• Leads the team responsible for winning back and re-engaging Medicare eligible patients through telephonic conversations.

• Guides proactive determination of patients' needs in order to provide stellar customer service leading to re‑engaging former patients.

• Ensures team effectively describes services offered and sells prospective patients on the clinical care model.

• Ensures the team documents and modifies contact notes across multiple systems as necessary to properly document interactions with prospects and former patients.

• Decisions are typically related to schedule, plans and daily operations.

• Performs escalated or more complex work of a similar nature and supervises a group of agents; coordinates and provides day‑to‑day oversight to associates.

• Ensures consistency in execution across team.

• Holds team members accountable for following established policies.

• Ability to review and monitor reports and ability to analyze trends and patterns with performance and cyclical inventory periods and events

• Possess a strong attention to detail, sound critical thinking and follow up skills

• Previous sales skills or experience

• Ability to manage multiple priorities simultaneously

• Ability to present data, concepts, processes, and ideas to teams and leadership

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Knowledge of insurance processing or call center processes/practices

• Develop strategies for adapting to a constantly changing workload or unforeseen situations

• Ability to anticipate reporting needs and identify areas for improvement

• Experience in the health care industry

• Bachelor's Degree

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana’s secure website.

As part of our hiring process for this opportunity, we will be using an interviewing technology called Hire Vue to enhance our hiring and decision‑making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full‑time (40 hours per week) employment at the time of posting. The pay range may be…