Sales Support Representative

Base pay range

$43,000.00/yr - $56,200.00/yr

Become a part of our caring community and help us put health first

The Sales Support Representative promotes Center Well Specialty Pharmacy by supporting Field Sales Reps and the provider offices in their territories. This position uses clinical knowledge partnered with a Sales Mindset to increase prescriptions sent to Center Well Specialty Pharmacy while also providing an excellent experience for our providers and patients.

• Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.
• Monitoring prescriptions in process at Center Well Specialty Pharmacy to ensure a smooth experience for the provider and patient. SSRs will intervene when necessary to prevent cancellations or negative experiences.
• Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations, etc.
• Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of Center Well Specialty Pharmacy.

This position requires that you will need be available to work during the hours of 8:00 a.m.

-4:00 p.m. PST/MST or 11 a.m.

-7:00 p.m. EST

• Certified Pharmacy Technician Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
• Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona, Florida and/or Texas)
• 1 or more years of experience in sales, customer service and/or related field
• Excellent written and verbal communications skills
• Proficient in Microsoft Office Programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Specialty pharmacy experience
• Prior Script Med, Cover My Meds  experience
• Experience in a sales support position assisting a sales team, field sales agents and/or an aligned sales territory
• Experience in collecting, preparing, organizing, and presenting documents in support of meetings
• Associate's or Bachelor's degree in Business or related field

Work Hours
:
An 8-hour shift Monday-Friday for the hours of 8 a.m.

-4:30 p.m. PST/MST, 11:00 a.m.

-7:30 p.m. EST

Work Style
:
Remote

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense
• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel
:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours
: 40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$43,000 - $56,200 per year

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to…