As a Pharmacy Technician II, you will support high-quality infusion pharmacy care by combining strong technical skills, efficient workflow coordination, and a commitment to exceptional patient and caregiver experience. You will help enhance daily operations, mentor teammates, and contribute to an environment where safety, accuracy, and compassion guide every step.
Responsibilities- Coordinate daily workflow to ensure timely, accurate, and safe pharmacy operations.
- Support and occasionally lead activities performed by Infusion Patient Care Coordinators to maintain smooth operations.
- Assist with coaching and guiding team members, offering constructive feedback that supports growth and accountability.
- Help develop, refine, and implement processes, SOPs, and improvement initiatives.
- Contribute to staff meeting preparation and department scheduling.
- Collaborate with leadership to evaluate and enhance training materials and onboarding processes.
- Ensure adherence to state and federal regulations, accreditation standards, and payer requirements.
- Meet or exceed accuracy, quality, and productivity expectations.
- Minimum 2 years of experience in infusion pharmacy or healthcare support roles.
- Customer service experience with strong communication skills across phone, email, and in-person interactions.
- Proficiency with Microsoft Office and general PC applications.
- PTCB certification or willingness to obtain required state certification.
- Associate degree or completion of a healthcare-related certificate program.
- Experience supporting Infusion Patient Care Coordinator workflows or similar roles.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10
Mbps download/5
Mbps upload.
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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