Engagement Specialist - IKC- Philadelphia, PA

Posting Date 01/12/ Swedesford Rd Ste 150, Malvern, Pennsylvania, , United States of America

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

Please note:

In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties.

• No nights/weekends
• Willing to travel locally using your own vehicle

• Full‑Time, Monday–Friday schedule
• Daily start time flexible between 7:00–8:00 AM
• When working from home:
  Home workspace must include a quiet, private space with high‑speed internet

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in‑person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
• Welcome new patients to the program and collect any new concerns from existing patients; elevate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

(May represent up to half of total role responsibilities)

• Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
• Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
• Complete non‑clinical screenings and pathways under the guidance of the Manager; elevate to Integrated Care Nurse as needed
• Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
• Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
• Communicate directly with patients in a timely and professional manner
• Maintain accurate, complete, and confidential documentation
• Demonstrate exceptional two‑way communication, both oral and written
• Act in alignment with DaVita’s mission and values to deliver high‑quality patient care

• High School Diploma or GED required;
  Associate’s or Bachelor’s Degree preferred
• 2+ years professional experience in customer service, patient‑facing, or telephonic outreach roles preferred
• Prior healthcare experience preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational engagement techniques
• Highly organized, with excellent time management and follow‑through
• Ability to work both autonomously and collaboratively with care team members
• Home workspace must provide a quiet, private environment with reliable high‑speed internet

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission‑driven, collaborative care team
• Opportunities for growth
• Supportive environment that values innovation, communication, and patient‑centered care

Join our team and help patients navigate their care journey.

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care,…