Pediatric Medical Virtual Assistant - YL-NW

Job Title: Pediatric Medical Virtual Assistant

Job Code: [YL-NW]

Position Type: Full-time

Work Hours: 8:00 AM – 5:00 PM PST

Work Days: Monday–Friday

Salary: $5–$6 per hour (depending on experience)

Workplace: Remote

Preferred Candidate

Location:

PH

About Our Client

Our client is a primary care pediatric practice based in Yakima, Washington, dedicated to delivering high-quality, patient-centered care for children and their families. The practice places a strong emphasis on excellent customer service, responsiveness, compassion, and teamwork.

Parents contacting the practice are often anxious or stressed, making friendly, patient, and empathetic communication essential. The team prides itself on being quick to respond, whether via phone or text, and values professionals who can work independently without micromanagement while still collaborating closely with the team.

The practice uses:

• EHR:
  Trimed
• Phone & Messaging System:
  Spruce

Scope of Work / Responsibilities Primary Responsibilities (Top Priorities)

• Answer incoming phone calls promptly and professionally, ensuring parents feel heard, supported, and reassured
• Reply to patient text messages quickly and clearly, as text messaging is the preferred communication method for families
• Scheduling and routing patient inquiries to the appropriate team members and managing the flow of communications

Secondary Responsibilities (Added as You Grow Into the Role)

• Electronic filing of patient documents
• Processing referrals
• Sending payment reminders to patients
• Soliciting Google reviews from families after office visits

Collaboration & Culture

• Participate in weekly team meetings
• Work closely with the pediatric care team to ensure smooth patient communication
• Maintain HIPAA compliance and strict patient confidentiality at all times

This is a dedicated and exclusive role, meaning the Virtual Assistant will work only with this practice and not juggle multiple clients.

Key Traits for Success

• Excellent customer service (top priority)
• Friendly, patient, and compassionate demeanor, especially with anxious parents
• Quick-thinking and highly responsive
• Self-starter who can work independently without micromanagement
• Strong understanding of healthcare communication and confidentiality (HIPAA)

Experience Requirements

• Medical education or degree:
  Not required
• Previous experience as a Virtual Assistant:
  Preferred
• Medical license (MD, RN, PT, etc.):
  Not required
• Pediatric healthcare experience:
  Strongly preferred (but not mandatory if closely related healthcare experience is present)

Basic Requirements

• Must be highly proficient in spoken and written English
• Must have relevant customer service, call center, or healthcare support experience
• Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available for video meetings with camera on when required

Technical Requirements

• Device: Reliable laptop or desktop computer
• Internet: High-speed, stable connection (minimum 10 Mbps)
• Audio: Noise-canceling headset
• Video: Working webcam for virtual meetings
• Workspace: Quiet, professional home office environment

Optional Resources and Perks

• Dedicated HR & Contractor Support Team:
  Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided):
  Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training:
  Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays:
  Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off:
  Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources:
  Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based
  
  Incentives:
  
  Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

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