Dispensing Optician - Head Office - Online Eyewear

Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury.

This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.

Job Type:

Permanent, Ideally Full Time, Minimum 30 Hours Per Week

Location:

Office-based near Bury, Greater Manchester

Dispensing Optician

- Role Overview

As a Dispensing Optician, you'll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You'll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.

Key Responsibilities

Respond to customer enquiries via digital channels (email, chat, phone)
Provide tailored recommendations for frames, prescription lenses, and sunglasses
Support customers with order tracking, modifications, and aftercare advice
Identify and resolve customer concerns with empathy and efficiency
Utilise internal systems to manage and log customer interactions accurately
Maintain up-to-date knowledge of products and procedures, and share insights with the team About the Business

20+ years of success as a top-rated luxury online eyewear retailer
Over 23,000 5-star reviews on Trustpilot
Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre
Known for combining quality, service, and a passion for premium eyewear

What We're Looking For

GOC Registered Dispensing Optician
Strong commercial awareness and a customer-first mindset
Comfortable using digital systems and communication tools
Excellent collaboration and communication skills
Passion for innovation and service development in optical retail

What's On Offer

Salary: £32,000 to £35,000 per year + performance-related bonus

Working Hours:

30-37.5 hours per week
Weekend Commitment:
Reduced weekend working compared with most practice-based roles
Annual Leave: 26 days + bank holidays
Professional Fees: GOC and ABDO fees paid
Staff Discount:
Generous discount on luxury eyewear products
Office Working:
Work from head office location, surrounded by a highly experienced, close-knit team

If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business.

Apply now or