Clinical Service Manager, CAS; PNW

A Day in the Life

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program.

Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals. Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.

Primary Responsibilities

• Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
• Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
• Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
• Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives

People Management

• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
• Leads regional Clinical Specialists to execute on key goals and objectives
• Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
• Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.

Sales Support

• Understands national, regional and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals
• Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
• Promotes the safe and effective use of Medtronic CAS products and related procedures.

Business Operations

• Business Discipline:
  Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits
• Ensure efficient, effective use of inventory, expenses and assets

Technical Support/ Clinical Support

• Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement
• Receives technical inquiries by customers and team. Researches and supports resolution for solutions to questions or problems

Educational Support

• Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel
• Educates and trains physicians, hospital personnel and office staff on CAS products and procedures. (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums)
• Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel

• Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.

• Experience with in Electrophysiology (sales, clinical, etc.)
• Management experience (sales, clinical, training, etc.)

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job…