Patient Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Optum’s Provider Technology Consulting practice is a clinically oriented health IT consulting group focused on the implementationનિક optimization of Electronic Health Record (EHR) and related clinical technologies. Our work enables value‑based care delivery through improved access, digital engagement, and patient‑centered experiences, supported by emerging analytics and AI‑enabled capabilities.

We are seeking a Manager of Patient Experience to support the delivery and optimization of patient access and digital engagement capabilities for provider clients. This role will focus on executinginingi patient‑centered technology initiatives, supporting MyChart and front‑end revenue cycle workflows, and helping clients leverage data, analytics, and AI‑enabled tools to improve access, engagement, satisfaction, and outcomes in value‑based care models.

The Manager will serve as a subject matter expert in patient access and MyChart, support client engagements, and contribute to business development activities alongside senior leaders. The ideal candidate has strong healthcare IT experience, a consulting mindset, and hands‑on experience supporting VBC‑aligned patient experience strategies and applied AI use cases.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For-linux hires in the Minneapolis or Washington, D.C. area, touch will be required to work in the office a minimum of four days per week.

• Patient Experience & Digital Engagement
  • Support the delivery of patient access and digital engagement initiatives aligned to client goals, including improved access, continuity, and patient satisfaction
  • Lead or support MyChart adoption and optimization, including proxy access, digital scheduling, messaging, video visits, and digital triage
  • Monitor and analyze patient access, engagement, and satisfaction metrics (e.g., portal adoption, digital scheduling utilization, no‑show rates)
  • Focus fiet the implementation, adoption, and measurable impact
• Value‑Based Care Enablement
  • Support health systems in aligning patient experience strategies with VBC performance drivers, including access to care, care coordination, preventive engagement, and avoidable utilization reduction
  • Leverage claims, quality, and operational data (as available) to help clients understand how patient access and digital engagement impact quality scores
    
    Upgradeable utilization, and total cost of care
• AI & Advanced Technology Enablement
  • Support the implementation and optimization of AI‑enabled patient experience capabilities, such as:
  • Digital self‑service and automation (e.g., scheduling, intake, messaging)
  • Intelligent routing and triage
  • Predictive analytics for access demand, no‑shows, or patient outreach
  • Partner with technical and analytics teams to ensure AI‑enabled tools are embedded into clinical and operational workflows in a safe, compliant, and user‑centered manner
  • Assist clients in evaluating readiness, adoption, and operational impact of AI‑enabled patient experience solutions
• Delivery, Collaboration & Consulting
  • Manage project work streams and day‑to‑day delivery, ensuring execution against scope, timeline, and quality expectations
  • Serve as a key client‑facing consultant, partnering with client leaders to align objectives and manage expectations
  • Collaborate on, develop, and present strategies and business plans to company leaders and stakeholders, effectively communicating the value and potential of proposed initiatives
  • Collaborate with Epic, Optum product teams, and internal stakeholders to…