Information and Referral Specialist

Pay is $14.98-$18.73, which may be below your state's minimum wage. Please take this into consideration when applying.

Are you passionate about helping others and making a difference in your community? Conduent is seeking an Information and Referral Specialist to support individuals by connecting them with essential services and resources.

• Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
• Manage inbound and outbound calls with professionalism and empathy.
• Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services.
• Assess requestors’ needs and research available resources to meet those needs.

• Education:
  
  Bachelor’s degree in the human services field.
• Experience:
  
  At least 1 year in social or human services, ideally with elderly or disabled adults.
• Knowledge:
  Familiarity with OAAS, Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community-based waiver services.
• Skills:
  
  Understanding of medical and developmental disability terminology; ability to maintain strict confidentiality, work independently, and remain composed under pressure; proficiency in Microsoft Office (MS Office).
• Availability:
  Onsite training in Baton Rouge (Mon–Fri, 8 AM–5 PM) for the first 6 weeks; hybrid work (Mon–Fri, 8 AM–5 PM) after training.

• Additional experience in social/human services with elderly or disabled adults.
• In-depth knowledge of OAAS, Medicaid programs, and related services.

In this role, you can expect the following working conditions:

• Hybrid work: Work in a way that allows you to work from home during portions of your week and have time onsite to connect with other team members and business leaders.

Perks and rewards designed for you:

• Health and Welfare Benefits:
  Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings:
  We will support you as you save for your future.
• Employee Discounts:
  We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities:
  We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training:
  Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off:
  We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment:
  We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work
• Grow and thrive, both personally and professionally
• Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!