Scheduling Coordinator; Hybrid - Cary, NC

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem‑solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

As a Scheduling Coordinator at Acentra Health, you will play a crucial role in our business operations by ensuring timely assessments for Medicaid beneficiaries. You will work directly with beneficiaries, providers, and assessors to meet required assessment turnaround times and address customer needs related to scheduling.

Serving as a vital liaison between these parties, you will help facilitate seamless communication and coordination, contributing to the overall efficiency and effectiveness of our services. This is a full‑time hybrid role, requiring four days of remote work and one day on‑site at our Cary, North Carolina office after completing new‑hire training.

* This is a full‑time hybrid role, requiring four days of remote work and one day on‑site at our Cary, North Carolina office after completing new‑hire training.*

• Utilize automated systems to schedule assessments for completion by Registered Nurses for both in‑home and facility settings, in line with contracted metrics and deliverables.
• Ensure accurate and timely documentation of all interactions during the scheduling process within both the states and proprietary systems.
• Initiate outbound communication with beneficiaries and providers to efficiently schedule all assessments for completion and ensure routing efficiency.
• Respond to inquiries and requests regarding assessments, scheduling conflicts, and complaints, providing prompt and effective resolutions.
• Develop and maintain a thorough understanding of internal policies, procedures, and services, both departmental and operational.
• Consult with the supervisor on complex or unresolved issues and precedent‑setting decisions to ensure appropriate resolution.
• Strong attention to detail, ensuring accuracy in all tasks.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all‑inclusive and may be expanded to include other education‑ and experience‑related duties that management may deem necessary from time to time.

• High school diploma or GED equivalent.
• 1+ years of customer service experience within the healthcare industry.
• 1+ years’ scheduling experience.
• 1+ years’ experience in an outbound calling (Call Center).

• Demonstrated professionalism, flexibility, and dependability under pressure, with the ability to work independently with minimal supervision.
• Strong communication skills, both written and verbal, along with strong interpersonal, organizational, and time management abilities.
• Proficiency in Microsoft Office programs, along with access to high‑speed internet and a secure, private work environment free from distractions.

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us