Outreach Specialist; Remote, U.S

Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users.

Digital solutions to address cultural deficits in care are at the forefront of femtech innovation, and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at an impactful scale.

See what we’re doing at  and @maehealthinc on Instagram.

At Mae, we are:

• Solution-Oriented. We make every problem an opportunity to improve.
• Mission-connected. We ensure mamas and doulas are heard.
• Adaptable. We learn, adapt, and execute.
• Data-driven. We quantify the uncertainty.
• Accountable. Weown our decisions and their outcomes.
• Transparent. We don’t hide the hard stuff.

Job Description

Mae is hiring an Outreach Specialist who is passionate about maternal health equity and ready to help members enroll on our platform to receive support from pregnancy through postpartum. As an Outreach Specialist, you will be responsible for outbound outreach to health insurance plan members to introduce Mae’s offering and onboard new members onto Mae’s platform. Ideal candidates for this role have experience with high-volume outbound outreach.

This role will report to the Outreach Team Manager.

Key responsibilities include:

• Placing a high volume of calls daily to members of Mae’s health plan partners who may be eligible to join our platform in order to meet monthly targets
• Share accurate and up-to-date information with members about the support they can receive through Mae, emphasizing Mae’s offering of community-based doula support
• Guiding members through the enrollment and onboarding process, so they can get started using the platform
• Using a custom-built internal tool to identify the appropriate members to outreach to based on the team’s enrollment targets for the month
• Providing daily and weekly feedback to internal team members on issues and barriers affecting outreach quality or ability to achieve targets
• Utilizing influencing / motivational skills to ensure maximum member engagement

What we are looking for:

• Proven track record of meeting or exceeding outreach, enrollment or performance targets
• Ability to work independently in a fully remote environment with minimal supervision
• Highly organized with strong time management skills and the ability to manage shifting priorities
• Comfortable using technology such as Slack, Gmail, CRM tools, and other internal systems to manage work effectively
• Ability to learn new systems and processes quickly in a remote setting
• Emotional resilience and maturity when handling rejection or sensitive conversations
• Ability to engage members compassionately and professionally
• Strong influencing and motivational communication skills grounded in trust and respect
• Enthusiastic, friendly disposition with a genuine desire to improve community health outcomes

Experience requirements:

• 1-3 years’ experience in patient outreach or a healthcare-related field, with an emphasis on patient enrollment or engagement
• Experience working in an environment that required high outbound call volumes

What success looks like:

• A minimum of 75outreach calls per day
• A minimum of 120 new members enrolled per month

Work expectations:

• Fully remote, U.S. based role
• Full-time
  1099 contract
• Monday through Friday availability between 10am - 6pm ET
• Reliable high-speed internet connection and a private, quiet workspace suitable for confidential conversations are required.
• This is a six-month contract with the possibility of extension based on performance and business needs.
• High performers may be…