Bilingual Customer Service Specialist; Spanish

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution ·
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

This position is a field-based position based in Cincinnati, OH in the Cardiac Rhythm Management Leadless division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

The Principal Regional Leadless Specialist provides technical, clinical, educational and sales support to ensure adoption and growth of Abbott leadless technology. The Regional Leadless Specialist works closely with the internal and external customers to drive therapy adoption and procedural success.

• Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing.
• Provide procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes.
• Assist in education and training activities for Abbott personnel.
• Stay abreast of and communicates clinical data regarding leadless CRM products.
• Coordinate/deliver/implement programs and resources to facilitate market expansion and therapy access.
• Provide market intelligence for fine-tuning of therapy training and expansion plans.
• Liaison with marketing for technology improvements and next generation product feedback.
• Complete administrative reporting as assigned.
• Exercise judgment in planning and organizing work; monitors performance and reports status.
• Uses best business practices to ensure success and cost effectiveness in areas of responsibility.
• Ensures employee compliance with Abbott policies and practices.

Required:

• Bachelor’s degree in a relevant technical field, engineering) or equivalent/related experience.
• 7+ years clinical medical device experience or equivalent, ideally with CRM products.
• A comprehensive ability to analyze and evaluate technologically complex devices.
• Ability to collaborate and work with others effectively.
• High-level of comfort in navigating the medical environment, to include labs and hospital settings.
• Proven success displaying confidence in leading & influencing customers; ability to confidently provide guidance to course correct as needed.
• Ability to prepare and present effectively written and verbal communications.
• Thorough familiarity with medical device industry policies, operations and procedures.
• Expert verbal and written communication, interpersonal and presentation skills.
• Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office.
• This role will engage in considerable travel and will spend a significant amount of time "on the road" (approximately 50-75% of time).
• Must be IBHRE certified.

Preferred:

• Previous cardiac leadless device training/education certification or designation.
• Previous sales experience and/or demonstrated business acumen.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is $86,700.00 – $. In specific locations, the pay range may vary from the range posted.