Behavioral Health Advocate; Call Center - Evernorth Behavioral Health - Remote

Employer Industry: Behavioral Health Services

• Hourly salary range of $19 - $29, depending on experience and location
• Opportunity to participate in an annual bonus plan
• Comprehensive benefits package including medical, vision, dental, and well‑being programs from day one
• 401(k) with company match and company‑paid life insurance
• Minimum of 18 days of paid time off per year plus paid holidays
• Structured work schedule with a focus on work‑life balance

• Handle back‑to‑back phone calls from members and providers, lasting approximately 8‑10 minutes each
• Triage and conduct intake for risk of harm and substance use concerns
• Communicate eligibility, assist with scheduling appointments, and provide referrals
• Utilize multiple systems and applications simultaneously to deliver accurate information and exceptional service
• Collaborate with clinical teams for seamless handoffs and timely support

• Bachelor’s degree in psychology, social work, or a related field, or a bachelor’s degree in another field plus 2+ years of behavioral health experience
• Customer service experience
• Strong time management and multitasking abilities
• Proficiency with typing and PC usage
• Must remain at the workstation while handling calls from a phone queue

• Experience in a behavioral health setting
• Familiarity with mental health and substance use disorder services
• Strong problem‑solving skills
• Ability to navigate multiple software programs efficiently
• Excellent communication skills

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