Referral Program Coordinator

Overview

Join our team as a day shift, full-time, Referral Operations Referral Program Coordinator in Westwood, NJ.

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well‑being.
• People-First: We prioritize your well‑being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

Ardent Health is a leading provider of healthcare in growing mid‑sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

• This position is responsible for processing internal, incoming, and external referrals for Ambulatory services, procedures, and medications.
• The Referral Coordinator will obtain prior authorizations, schedule patients, work inbound and outbound phone calls, and communicate with patients via online chat.
• Will consider highly qualified applicants for hybrid or remote positions.

Job Requirements

• Minimum:
  High School Diploma; GED.
• Ability to produce in an autonomous work environment; consistently at work and on time, as established; arrives at meetings and appointments on time.
• Excellent communication skills – Speaks clearly and persuasively in positive or negative situations; listens well and asks and answers questions; selects and uses appropriate communication methods.
• Provides excellent customer service – Manages difficult situations and responds promptly and completely.
• Identifies and resolves problems on time.
• Excellent time management – Prioritizes and completes assigned work.
• Excellent teammate – Provides and welcomes feedback, establishes and maintains effective professional relationships, works cooperatively, and offers professional assistance and support to co‑workers.
• Two or more years of experience with Electronic Health Record (EHR).

Preferred Job Requirements

• Certified Medical Assistant.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.