Field Access Director, Rare Disease

Field Access Director, Rare Disease – Ipsen

The Field Access Director (FAD) is a field-based role with local management responsibilities for access and reimbursement across Ipsen’s US Rare Disease portfolio. This role requires a thorough understanding of local and national payer policies to effectively enhance access to therapies. The FAD provides support to Healthcare Providers (HCPs), healthcare institutions, prior authorization staff, and financial counselors, facilitating patient access to Ipsen therapies through expert navigation of coverage, distribution, and copay support.

Additionally, the FAD addresses patient-specific reimbursement issues including affordability, preauthorization, denials and appeals. This pivotal position collaborates with Sales, Marketing, Value & Access, Patient Services, and Trade – delivering exceptional customer experiences and valuable insights.

• Collaborate with the Ipsen Value & Access home office and field teams, sales teams, brand teams, and the IPSEN CARES Patient support hub to facilitate access by addressing barriers to Ipsen’s Rare Disease product portfolio.
• Develop and manage communication channels with office staff at key accounts, including providers and specialty pharmacies, to facilitate patient access to Ipsen’s Rare Disease products.
• Support processes for enrolling patients in Ipsen patient support programs. Work directly with Patient Access Managers to resolve complex patient access questions in a timely manner.
• Assist with the design and development of access-related strategies, tactics, tools, and approved materials for use in the field.
• Clearly communicate available distribution options to HCPs, hospitals, and Integrated Delivery Networks (IDNs).
• Educate HCPs and administrative staff on the Medicare Part D benefit structure and latest changes, highlighting implications for Ipsen’s product portfolio.
• Represent the Rare Disease Value & Access team and provide reimbursement and access support at professional conferences.
• Increase awareness of, and work closely with, the IPSEN CARES Patient support hub. Collaborate with Patient Services on individual case management needs related to HCP education on access issues.
• Serve as an internal field access expert with Ipsen’s teams (e.g., sales and account management) by providing ongoing competitive intelligence and by identifying access-related barriers.
• Supporting appropriate patient access for all Ipsen Rare Disease therapies by providing timely and appropriate reimbursement information related to coverage and patient out‑of‑pocket costs across all payers relevant to a provider’s patient mix. This includes:
  • Private physician practices
  • Hospitals & academic institutions
  • Thought leaders and advocates
  • Regional and State Society advocates
• Coordinate with internal resources to support Ipsen presentations at pharmacy and healthcare conferences.
• Achieve target metrics related to timely and appropriate response to customer requests for access support.
• Support strategic analysis and planning related to changes in local payer coverage policies.
• Advise Ipsen Account Teams of specific payer access challenges, and/or other access related payer trends.
• Assist in the development of access-related training programs for healthcare providers and administrative staff.

• Bachelor’s degree is required, Master’s degree preferred but not required
• Minimum 8–10 years of pharmaceutical or biotech industry experience.
• Minimum of 5+ years of directly related access and reimbursement experience with drugs or medical device products that require access and reimbursement support.
• Experience should be highly indicative of proficiency to overcome access related issues at the provider and payer level.
• Previous access and reimbursement support experience with rare disease drugs is strongly preferred.
• Expert level knowledge of insurance coverage and payment policies.
• Deep experience with specialty pharmacies and limited distribution preferred.
• Experience working with hub and patient services.
• Exceptional verbal and written communication skills, along with problem solving and organizational…