Audiology Booking Coordinator

Audiology Booking Coordinator

Location:

Fully Remote
Pay Rate: £15.00 per hour (PAYE Inclusive)
Contract Length:
Approx. 3 months with possible extension

Hours:

Flexible – Full Time or Part Time
Working Pattern:
Monday to Sunday

Role Overview

We are currently seeking an experienced Audiology Booking Coordinator to support NHS services with the efficient booking and management of audiology patient appointments. This is a fully remote position, ideal for candidates with strong NHS or healthcare administrative experience and a proven background in patient booking.

The successful candidate will be expected to manage approximately 15–20 patient bookings per day, ensuring a high standard of patient care and administrative accuracy at all times.

Key Responsibilities & Duties

* Book, amend, and cancel audiology appointments in line with NHS procedures

* Contact patients via phone and/or email to arrange suitable appointment times

* Manage patient appointment schedules, ensuring optimal clinic utilisation

* Update and maintain accurate patient records on NHS systems

* Handle patient enquiries professionally, sensitively, and efficiently

* Liaise with audiology clinicians and wider administrative teams to resolve booking issues

* Ensure compliance with NHS data protection and confidentiality standards

* Identify and escalate any booking backlogs, capacity issues, or patient concerns

* Work to daily booking targets while maintaining a patient-focused approach

Essential Requirements

* Previous NHS or healthcare administrative experience

* Proven patient booking / appointment scheduling experience

* Experience working with NHS systems (e.g. PAS, EPR or similar)

* Excellent communication and customer service skills

* Strong organisational skills and attention to detail

* Ability to work independently in a fully remote environment

* Confident managing multiple bookings and priorities simultaneously